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Weekly WRLC Consortium Loan Performance Summary
11/07/2014 through 11/13/2014
 
Summary: WR All Libs
Total requests 353 353
              
Book loan requests 224 224
Book loan requests pulled 216 216
Book loan requests not filled 8 8
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 14h 14h
Average time to fill book requests 31h 31h
              
Article loan requests 129 129
Article loan requests filled 75 75
Article loan requests not filled 54 54
Percentage of article requests filled 58% 58%
Average time to fill article requests 19h 19h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 112 112
     52% 52%
12 - 24 hours 76 76
     35% 35%
24 - 48 hours 14 14
     6% 6%
more than 48 hours 14 14
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 23 23
     11% 11%
12 - 24 hours 48 48
     22% 22%
24 - 48 hours 85 85
     39% 39%
more than 48 hours 20 20
     9% 9%
undetermined 40 40
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     47% 47%
12 - 24 hours 23 23
     31% 31%
24 - 48 hours 7 7
     9% 9%
more than 48 hours 10 10
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 175 176
percent of total 99% 100%
average time 31h 31h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/14/2014