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Weekly WRLC Consortium Loan Performance Summary
10/31/2014 through 11/06/2014
 
Summary: WR All Libs
Total requests 374 374
              
Book loan requests 216 216
Book loan requests pulled 199 199
Book loan requests not filled 17 17
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 14h 14h
Average time to fill book requests 32h 32h
              
Article loan requests 158 158
Article loan requests filled 77 77
Article loan requests not filled 81 81
Percentage of article requests filled 49% 49%
Average time to fill article requests 16h 16h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 110 110
     55% 55%
12 - 24 hours 55 55
     28% 28%
24 - 48 hours 18 18
     9% 9%
more than 48 hours 16 16
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     8% 8%
12 - 24 hours 34 34
     17% 17%
24 - 48 hours 74 74
     37% 37%
more than 48 hours 20 20
     10% 10%
undetermined 55 55
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     44% 44%
12 - 24 hours 28 28
     36% 36%
24 - 48 hours 9 9
     12% 12%
more than 48 hours 6 6
     8% 8%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 144 146
percent of total 99% 100%
average time 31h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/07/2014