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Weekly WRLC Consortium Loan Performance Summary
09/19/2014 through 09/25/2014
 
Summary: WR All Libs
Total requests 342 342
              
Book loan requests 194 194
Book loan requests pulled 181 181
Book loan requests not filled 13 13
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 18h 18h
Average time to fill book requests 36h 36h
              
Article loan requests 148 148
Article loan requests filled 75 75
Article loan requests not filled 73 73
Percentage of article requests filled 51% 51%
Average time to fill article requests 20h 20h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 91 91
     50% 50%
12 - 24 hours 55 55
     30% 30%
24 - 48 hours 15 15
     8% 8%
more than 48 hours 20 20
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 19 19
     10% 10%
12 - 24 hours 23 23
     13% 13%
24 - 48 hours 76 76
     42% 42%
more than 48 hours 28 28
     15% 15%
undetermined 35 35
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 38 38
     51% 51%
12 - 24 hours 16 16
     21% 21%
24 - 48 hours 14 14
     19% 19%
more than 48 hours 7 7
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 146 146
percent of total 100% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/26/2014