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Weekly WRLC Consortium Loan Performance Summary
09/12/2014 through 09/18/2014
 
Summary: WR All Libs
Total requests 312 312
              
Book loan requests 187 187
Book loan requests pulled 175 175
Book loan requests not filled 12 12
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 19h 19h
Average time to fill book requests 37h 37h
              
Article loan requests 125 125
Article loan requests filled 91 91
Article loan requests not filled 34 34
Percentage of article requests filled 73% 73%
Average time to fill article requests 19h 19h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 84 84
     48% 48%
12 - 24 hours 58 58
     33% 33%
24 - 48 hours 10 10
     6% 6%
more than 48 hours 23 23
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 18 18
     10% 10%
12 - 24 hours 28 28
     16% 16%
24 - 48 hours 64 64
     37% 37%
more than 48 hours 29 29
     17% 17%
undetermined 36 36
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 50 50
     55% 55%
12 - 24 hours 21 21
     23% 23%
24 - 48 hours 9 9
     10% 10%
more than 48 hours 11 11
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 139 140
percent of total 99% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/19/2014