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Weekly WRLC Consortium Loan Performance Summary 08/08/2014 through 08/14/2014   Summary: WR All Libs Total requests 151 151                Book loan requests 88 88 Book loan requests pulled 73 73 Book loan requests not filled 15 15 Percentage of book requests pulled 83% 83% Average time taken to pull a book 30h 30h Average time to fill book requests 49h 49h                Article loan requests 63 63 Article loan requests filled 42 42 Article loan requests not filled 21 21 Percentage of article requests filled 67% 67% Average time to fill article requests 39h 39h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 17 17      23% 23% 12 - 24 hours 23 23      32% 32% 24 - 48 hours 15 15      21% 21% more than 48 hours 18 18      25% 25% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 3 3      4% 4% 12 - 24 hours 9 9      12% 12% 24 - 48 hours 25 25      34% 34% more than 48 hours 23 23      32% 32% undetermined 13 13      18% 18% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 9 9      21% 21% 12 - 24 hours 6 6      14% 14% 24 - 48 hours 7 7      17% 17% more than 48 hours 20 20      48% 48% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 60 61 percent of total 98% 100% average time 48h 48h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 08/15/2014