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Weekly WRLC Consortium Loan Performance Summary
05/09/2014 through 05/15/2014
 
Summary: WR All Libs
Total requests 189 189
              
Book loan requests 100 100
Book loan requests pulled 94 94
Book loan requests not filled 6 6
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 17h 17h
Average time to fill book requests 34h 34h
              
Article loan requests 89 89
Article loan requests filled 53 53
Article loan requests not filled 36 36
Percentage of article requests filled 60% 60%
Average time to fill article requests 19h 19h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 41 41
     44% 44%
12 - 24 hours 26 26
     28% 28%
24 - 48 hours 19 19
     20% 20%
more than 48 hours 8 8
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 9 9
     10% 10%
12 - 24 hours 15 15
     16% 16%
24 - 48 hours 44 44
     47% 47%
more than 48 hours 15 15
     16% 16%
undetermined 11 11
     12% 12%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     51% 51%
12 - 24 hours 8 8
     15% 15%
24 - 48 hours 13 13
     25% 25%
more than 48 hours 5 5
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 83 84
percent of total 99% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 05/16/2014