--
 
Weekly WRLC Consortium Loan Performance Summary
04/11/2014 through 04/17/2014
 
Summary: WR All Libs
Total requests 317 317
              
Book loan requests 168 168
Book loan requests pulled 151 151
Book loan requests not filled 17 17
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 19h 19h
Average time to fill book requests 33h 33h
              
Article loan requests 149 149
Article loan requests filled 73 73
Article loan requests not filled 76 76
Percentage of article requests filled 49% 49%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 63 63
     42% 42%
12 - 24 hours 50 50
     33% 33%
24 - 48 hours 24 24
     16% 16%
more than 48 hours 14 14
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 18 18
     12% 12%
12 - 24 hours 30 30
     20% 20%
24 - 48 hours 65 65
     43% 43%
more than 48 hours 21 21
     14% 14%
undetermined 17 17
     11% 11%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     40% 40%
12 - 24 hours 14 14
     19% 19%
24 - 48 hours 17 17
     23% 23%
more than 48 hours 13 13
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 134 134
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/18/2014