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Weekly WRLC Consortium Loan Performance Summary
03/21/2014 through 03/27/2014
 
Summary: WR All Libs
Total requests 344 344
              
Book loan requests 189 189
Book loan requests pulled 184 184
Book loan requests not filled 5 5
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 19h 19h
Average time to fill book requests 34h 34h
              
Article loan requests 155 155
Article loan requests filled 98 98
Article loan requests not filled 57 57
Percentage of article requests filled 63% 63%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 73 73
     40% 40%
12 - 24 hours 62 62
     34% 34%
24 - 48 hours 33 33
     18% 18%
more than 48 hours 16 16
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     8% 8%
12 - 24 hours 38 38
     21% 21%
24 - 48 hours 67 67
     36% 36%
more than 48 hours 24 24
     13% 13%
undetermined 40 40
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 30 30
     31% 31%
12 - 24 hours 17 17
     17% 17%
24 - 48 hours 32 32
     33% 33%
more than 48 hours 19 19
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 144 144
percent of total 100% 100%
average time 34h 34h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/28/2014