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Weekly WRLC Consortium Loan Performance Summary
03/14/2014 through 03/20/2014
 
Summary: WR All Libs
Total requests 363 363
              
Book loan requests 194 194
Book loan requests pulled 183 183
Book loan requests not filled 11 11
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 25h 25h
Average time to fill book requests 43h 43h
              
Article loan requests 169 169
Article loan requests filled 72 72
Article loan requests not filled 97 97
Percentage of article requests filled 43% 43%
Average time to fill article requests 36h 36h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 69 69
     38% 38%
12 - 24 hours 43 43
     23% 23%
24 - 48 hours 46 46
     25% 25%
more than 48 hours 25 25
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 12 12
     7% 7%
12 - 24 hours 16 16
     9% 9%
24 - 48 hours 73 73
     40% 40%
more than 48 hours 48 48
     26% 26%
undetermined 34 34
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     25% 25%
12 - 24 hours 15 15
     21% 21%
24 - 48 hours 18 18
     25% 25%
more than 48 hours 21 21
     29% 29%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 150 150
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/21/2014