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Weekly WRLC Consortium Loan Performance Summary
02/14/2014 through 02/20/2014
 
Summary: WR All Libs
Total requests 378 378
              
Book loan requests 222 222
Book loan requests pulled 192 192
Book loan requests not filled 30 30
Percentage of book requests pulled 86% 86%
Average time taken to pull a book 27h 27h
Average time to fill book requests 42h 42h
              
Article loan requests 156 156
Article loan requests filled 104 104
Article loan requests not filled 52 52
Percentage of article requests filled 67% 67%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 60 60
     31% 31%
12 - 24 hours 60 60
     31% 31%
24 - 48 hours 38 38
     20% 20%
more than 48 hours 34 34
     18% 18%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 20 20
     10% 10%
12 - 24 hours 21 21
     11% 11%
24 - 48 hours 73 73
     38% 38%
more than 48 hours 45 45
     23% 23%
undetermined 33 33
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     28% 28%
12 - 24 hours 24 24
     23% 23%
24 - 48 hours 35 35
     34% 34%
more than 48 hours 16 16
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 157 159
percent of total 99% 100%
average time 42h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/21/2014