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Weekly WRLC Consortium Loan Performance Summary
01/10/2013 through 01/16/2013
 
Summary: WR All Libs
Total requests 329 329
              
Book loan requests 196 196
Book loan requests pulled 195 195
Book loan requests not filled 1 1
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 22h 22h
Average time to fill book requests 42h 42h
              
Article loan requests 133 133
Article loan requests filled 117 117
Article loan requests not filled 16 16
Percentage of article requests filled 88% 88%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 69 69
     35% 35%
12 - 24 hours 52 52
     27% 27%
24 - 48 hours 49 49
     25% 25%
more than 48 hours 25 25
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 17 17
     9% 9%
12 - 24 hours 15 15
     8% 8%
24 - 48 hours 103 103
     53% 53%
more than 48 hours 55 55
     28% 28%
undetermined 5 5
     3% 3%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     22% 22%
12 - 24 hours 44 44
     38% 38%
24 - 48 hours 33 33
     28% 28%
more than 48 hours 14 14
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 187 191
percent of total 98% 100%
average time 42h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/17/2014