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Weekly WRLC Consortium Loan Performance Summary
12/13/2013 through 12/19/2013
 
Summary: WR All Libs
Total requests 133 133
              
Book loan requests 75 75
Book loan requests pulled 71 71
Book loan requests not filled 4 4
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 19h 19h
Average time to fill book requests 35h 35h
              
Article loan requests 58 58
Article loan requests filled 44 44
Article loan requests not filled 14 14
Percentage of article requests filled 76% 76%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 35 35
     49% 49%
12 - 24 hours 19 19
     27% 27%
24 - 48 hours 8 8
     11% 11%
more than 48 hours 9 9
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 11 11
     15% 15%
12 - 24 hours 15 15
     21% 21%
24 - 48 hours 23 23
     32% 32%
more than 48 hours 12 12
     17% 17%
undetermined 10 10
     14% 14%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 16 16
     36% 36%
12 - 24 hours 13 13
     30% 30%
24 - 48 hours 9 9
     20% 20%
more than 48 hours 6 6
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 61 61
percent of total 100% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/20/2013