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Weekly WRLC Consortium Loan Performance Summary
12/06/2013 through 12/12/2013
 
Summary: WR All Libs
Total requests 230 230
              
Book loan requests 105 105
Book loan requests pulled 103 103
Book loan requests not filled 2 2
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 25h 25h
Average time to fill book requests 53h 53h
              
Article loan requests 125 125
Article loan requests filled 42 42
Article loan requests not filled 83 83
Percentage of article requests filled 34% 34%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 37 37
     36% 36%
12 - 24 hours 25 25
     24% 24%
24 - 48 hours 18 18
     17% 17%
more than 48 hours 23 23
     22% 22%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     7% 7%
12 - 24 hours 7 7
     7% 7%
24 - 48 hours 31 31
     30% 30%
more than 48 hours 44 44
     43% 43%
undetermined 14 14
     14% 14%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 7 7
     17% 17%
12 - 24 hours 12 12
     29% 29%
24 - 48 hours 14 14
     33% 33%
more than 48 hours 9 9
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 89 89
percent of total 100% 100%
average time 53h 53h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/13/2013