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Weekly WRLC Consortium Loan Performance Summary
11/22/2013 through 11/28/2013
 
Summary: WR All Libs
Total requests 211 211
              
Book loan requests 138 138
Book loan requests pulled 132 132
Book loan requests not filled 6 6
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 24h 24h
Average time to fill book requests 43h 43h
              
Article loan requests 73 73
Article loan requests filled 56 56
Article loan requests not filled 17 17
Percentage of article requests filled 77% 77%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 51 51
     39% 39%
12 - 24 hours 23 23
     17% 17%
24 - 48 hours 34 34
     26% 26%
more than 48 hours 24 24
     18% 18%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     5% 5%
12 - 24 hours 9 9
     7% 7%
24 - 48 hours 56 56
     42% 42%
more than 48 hours 36 36
     27% 27%
undetermined 24 24
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 17 17
     30% 30%
12 - 24 hours 12 12
     21% 21%
24 - 48 hours 19 19
     34% 34%
more than 48 hours 8 8
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 108 108
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/29/2013