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Weekly WRLC Consortium Loan Performance Summary
11/08/2013 through 11/14/2013
 
Summary: WR All Libs
Total requests 450 450
              
Book loan requests 261 261
Book loan requests pulled 242 242
Book loan requests not filled 19 19
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 19h 19h
Average time to fill book requests 35h 35h
              
Article loan requests 189 189
Article loan requests filled 78 78
Article loan requests not filled 111 111
Percentage of article requests filled 41% 41%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 108 108
     45% 45%
12 - 24 hours 77 77
     32% 32%
24 - 48 hours 27 27
     11% 11%
more than 48 hours 30 30
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 13 13
     5% 5%
12 - 24 hours 55 55
     23% 23%
24 - 48 hours 102 102
     42% 42%
more than 48 hours 34 34
     14% 14%
undetermined 38 38
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     31% 31%
12 - 24 hours 15 15
     19% 19%
24 - 48 hours 24 24
     31% 31%
more than 48 hours 15 15
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 208 208
percent of total 100% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/15/2013