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Weekly WRLC Consortium Loan Performance Summary
10/11/2013 through 10/17/2013
 
Summary: WR All Libs
Total requests 422 422
              
Book loan requests 230 230
Book loan requests pulled 214 214
Book loan requests not filled 16 16
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 17h 17h
Average time to fill book requests 33h 33h
              
Article loan requests 192 192
Article loan requests filled 117 117
Article loan requests not filled 75 75
Percentage of article requests filled 61% 61%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 104 104
     49% 49%
12 - 24 hours 75 75
     35% 35%
24 - 48 hours 18 18
     8% 8%
more than 48 hours 17 17
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 28 28
     13% 13%
12 - 24 hours 38 38
     18% 18%
24 - 48 hours 79 79
     37% 37%
more than 48 hours 28 28
     13% 13%
undetermined 41 41
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 46 46
     39% 39%
12 - 24 hours 25 25
     21% 21%
24 - 48 hours 27 27
     23% 23%
more than 48 hours 19 19
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 176 176
percent of total 100% 100%
average time 32h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/18/2013