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Weekly WRLC Consortium Loan Performance Summary
09/20/2013 through 09/26/2013
 
Summary: WR All Libs
Total requests 375 375
              
Book loan requests 212 212
Book loan requests pulled 200 200
Book loan requests not filled 12 12
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 15h 15h
Average time to fill book requests 33h 33h
              
Article loan requests 163 163
Article loan requests filled 98 98
Article loan requests not filled 65 65
Percentage of article requests filled 60% 60%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 111 111
     56% 56%
12 - 24 hours 58 58
     29% 29%
24 - 48 hours 19 19
     10% 10%
more than 48 hours 12 12
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     8% 8%
12 - 24 hours 38 38
     19% 19%
24 - 48 hours 81 81
     41% 41%
more than 48 hours 25 25
     13% 13%
undetermined 41 41
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 41 41
     42% 42%
12 - 24 hours 25 25
     26% 26%
24 - 48 hours 18 18
     18% 18%
more than 48 hours 14 14
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 161 161
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/27/2013