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Weekly WRLC Consortium Loan Performance Summary
09/06/2013 through 09/12/2013
 
Summary: WR All Libs
Total requests 399 399
              
Book loan requests 226 226
Book loan requests pulled 220 220
Book loan requests not filled 6 6
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 17h 17h
Average time to fill book requests 33h 33h
              
Article loan requests 173 173
Article loan requests filled 89 89
Article loan requests not filled 84 84
Percentage of article requests filled 51% 51%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 109 109
     50% 50%
12 - 24 hours 67 67
     30% 30%
24 - 48 hours 24 24
     11% 11%
more than 48 hours 20 20
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 34 34
     15% 15%
12 - 24 hours 45 45
     20% 20%
24 - 48 hours 77 77
     35% 35%
more than 48 hours 31 31
     14% 14%
undetermined 33 33
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     38% 38%
12 - 24 hours 26 26
     29% 29%
24 - 48 hours 15 15
     17% 17%
more than 48 hours 14 14
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 186 187
percent of total 99% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/13/2013