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Weekly WRLC Consortium Loan Performance Summary
08/23/2013 through 08/29/2013
 
Summary: WR All Libs
Total requests 283 283
              
Book loan requests 188 188
Book loan requests pulled 177 177
Book loan requests not filled 11 11
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 14h 14h
Average time to fill book requests 35h 35h
              
Article loan requests 95 95
Article loan requests filled 57 57
Article loan requests not filled 38 38
Percentage of article requests filled 60% 60%
Average time to fill article requests 17h 17h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 103 103
     58% 58%
12 - 24 hours 52 52
     29% 29%
24 - 48 hours 12 12
     7% 7%
more than 48 hours 10 10
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     9% 9%
12 - 24 hours 24 24
     14% 14%
24 - 48 hours 53 53
     30% 30%
more than 48 hours 36 36
     20% 20%
undetermined 48 48
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     42% 42%
12 - 24 hours 11 11
     19% 19%
24 - 48 hours 20 20
     35% 35%
more than 48 hours 2 2
     4% 4%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 129 129
percent of total 100% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/30/2013