--
 
Weekly WRLC Consortium Loan Performance Summary
08/16/2013 through 08/22/2013
 
Summary: WR All Libs
Total requests 195 195
              
Book loan requests 109 109
Book loan requests pulled 106 106
Book loan requests not filled 3 3
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 16h 16h
Average time to fill book requests 37h 37h
              
Article loan requests 86 86
Article loan requests filled 54 54
Article loan requests not filled 32 32
Percentage of article requests filled 63% 63%
Average time to fill article requests 19h 19h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 59 59
     56% 56%
12 - 24 hours 27 27
     25% 25%
24 - 48 hours 9 9
     8% 8%
more than 48 hours 11 11
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     13% 13%
12 - 24 hours 18 18
     17% 17%
24 - 48 hours 25 25
     24% 24%
more than 48 hours 23 23
     22% 22%
undetermined 26 26
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     50% 50%
12 - 24 hours 8 8
     15% 15%
24 - 48 hours 13 13
     24% 24%
more than 48 hours 6 6
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 80 80
percent of total 100% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/23/2013