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Weekly WRLC Consortium Loan Performance Summary
06/21/2013 through 06/27/2013
 
Summary: WR All Libs
Total requests 186 186
              
Book loan requests 89 89
Book loan requests pulled 84 84
Book loan requests not filled 5 5
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 16h 16h
Average time to fill book requests 32h 32h
              
Article loan requests 97 97
Article loan requests filled 62 62
Article loan requests not filled 35 35
Percentage of article requests filled 64% 64%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 43 43
     51% 51%
12 - 24 hours 24 24
     29% 29%
24 - 48 hours 12 12
     14% 14%
more than 48 hours 5 5
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     12% 12%
12 - 24 hours 20 20
     24% 24%
24 - 48 hours 30 30
     36% 36%
more than 48 hours 12 12
     14% 14%
undetermined 12 12
     14% 14%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 22 22
     35% 35%
12 - 24 hours 16 16
     26% 26%
24 - 48 hours 14 14
     23% 23%
more than 48 hours 10 10
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 72 72
percent of total 100% 100%
average time 32h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/28/2013