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Weekly WRLC Consortium Loan Performance Summary
04/12/2013 through 04/18/2013
 
Summary: WR All Libs
Total requests 435 435
              
Book loan requests 222 222
Book loan requests pulled 215 215
Book loan requests not filled 7 7
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 17h 17h
Average time to fill book requests 32h 32h
              
Article loan requests 213 213
Article loan requests filled 95 95
Article loan requests not filled 118 118
Percentage of article requests filled 45% 45%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 101 101
     47% 47%
12 - 24 hours 73 73
     34% 34%
24 - 48 hours 24 24
     11% 11%
more than 48 hours 17 17
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 22 22
     10% 10%
12 - 24 hours 46 46
     21% 21%
24 - 48 hours 78 78
     36% 36%
more than 48 hours 27 27
     13% 13%
undetermined 42 42
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     25% 25%
12 - 24 hours 33 33
     35% 35%
24 - 48 hours 23 23
     24% 24%
more than 48 hours 15 15
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 171 173
percent of total 99% 100%
average time 32h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/19/2013