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Weekly WRLC Consortium Loan Performance Summary
02/22/2013 through 02/28/2013
 
Summary: WR All Libs
Total requests 430 430
              
Book loan requests 248 248
Book loan requests pulled 236 236
Book loan requests not filled 12 12
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 23h 23h
Average time to fill book requests 43h 43h
              
Article loan requests 182 182
Article loan requests filled 99 99
Article loan requests not filled 83 83
Percentage of article requests filled 54% 54%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 72 72
     31% 31%
12 - 24 hours 80 80
     34% 34%
24 - 48 hours 52 52
     22% 22%
more than 48 hours 32 32
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     4% 4%
12 - 24 hours 19 19
     8% 8%
24 - 48 hours 87 87
     37% 37%
more than 48 hours 50 50
     21% 21%
undetermined 70 70
     30% 30%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     27% 27%
12 - 24 hours 17 17
     17% 17%
24 - 48 hours 36 36
     36% 36%
more than 48 hours 19 19
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 166 166
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/01/2013