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Weekly WRLC Consortium Loan Performance Summary
01/18/2012 through 01/24/2012
 
Summary: WR All Libs
Total requests 355 355
              
Book loan requests 179 179
Book loan requests pulled 179 179
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 21h 21h
Average time to fill book requests 38h 38h
              
Article loan requests 176 176
Article loan requests filled 138 138
Article loan requests not filled 38 38
Percentage of article requests filled 78% 78%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 64 64
     36% 36%
12 - 24 hours 57 57
     32% 32%
24 - 48 hours 42 42
     23% 23%
more than 48 hours 16 16
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 9 9
     5% 5%
12 - 24 hours 26 26
     15% 15%
24 - 48 hours 102 102
     57% 57%
more than 48 hours 35 35
     20% 20%
undetermined 7 7
     4% 4%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 38 38
     28% 28%
12 - 24 hours 30 30
     22% 22%
24 - 48 hours 45 45
     33% 33%
more than 48 hours 25 25
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 172 172
percent of total 100% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/25/2013