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Weekly WRLC Consortium Loan Performance Summary
11/30/2012 through 12/06/2012
 
Summary: WR All Libs
Total requests 307 307
              
Book loan requests 159 159
Book loan requests pulled 159 159
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 28h 28h
Average time to fill book requests 44h 44h
              
Article loan requests 148 148
Article loan requests filled 86 86
Article loan requests not filled 62 62
Percentage of article requests filled 58% 58%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 43 43
     27% 27%
12 - 24 hours 57 57
     36% 36%
24 - 48 hours 21 21
     13% 13%
more than 48 hours 38 38
     24% 24%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 13 13
     8% 8%
12 - 24 hours 24 24
     15% 15%
24 - 48 hours 76 76
     48% 48%
more than 48 hours 44 44
     28% 28%
undetermined 2 2
     1% 1%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     28% 28%
12 - 24 hours 26 26
     30% 30%
24 - 48 hours 21 21
     24% 24%
more than 48 hours 15 15
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 155 157
percent of total 99% 100%
average time 43h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/18/2012