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Weekly WRLC Consortium Loan Performance Summary
11/23/2012 through 11/29/2012
 
Summary: WR All Libs
Total requests 347 347
              
Book loan requests 197 197
Book loan requests pulled 196 196
Book loan requests not filled 1 1
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 23h 23h
Average time to fill book requests 41h 41h
              
Article loan requests 150 150
Article loan requests filled 101 101
Article loan requests not filled 49 49
Percentage of article requests filled 67% 67%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 49 49
     25% 25%
12 - 24 hours 74 74
     38% 38%
24 - 48 hours 53 53
     27% 27%
more than 48 hours 20 20
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     5% 5%
12 - 24 hours 28 28
     14% 14%
24 - 48 hours 117 117
     60% 60%
more than 48 hours 38 38
     19% 19%
undetermined 3 3
     2% 2%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     29% 29%
12 - 24 hours 29 29
     29% 29%
24 - 48 hours 34 34
     34% 34%
more than 48 hours 9 9
     9% 9%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 192 194
percent of total 99% 100%
average time 40h 41h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/18/2012