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Weekly WRLC Consortium Loan Performance Summary
11/02/2012 through 11/08/2012
 
Summary: WR All Libs
Total requests 356 356
              
Book loan requests 179 179
Book loan requests pulled 158 158
Book loan requests not filled 21 21
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 26h 26h
Average time to fill book requests 44h 44h
              
Article loan requests 177 177
Article loan requests filled 99 99
Article loan requests not filled 78 78
Percentage of article requests filled 56% 56%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 34 34
     22% 22%
12 - 24 hours 60 60
     38% 38%
24 - 48 hours 41 41
     26% 26%
more than 48 hours 23 23
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 14 14
     9% 9%
24 - 48 hours 69 69
     44% 44%
more than 48 hours 36 36
     23% 23%
undetermined 35 35
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     35% 35%
12 - 24 hours 17 17
     17% 17%
24 - 48 hours 25 25
     25% 25%
more than 48 hours 22 22
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 125 125
percent of total 100% 100%
average time 44h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/09/2012