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Weekly WRLC Consortium Loan Performance Summary
10/12/2012 through 10/18/2012
 
Summary: WR All Libs
Total requests 351 351
              
Book loan requests 193 193
Book loan requests pulled 178 178
Book loan requests not filled 15 15
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 21h 21h
Average time to fill book requests 38h 38h
              
Article loan requests 158 158
Article loan requests filled 78 78
Article loan requests not filled 80 80
Percentage of article requests filled 49% 49%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 55 55
     31% 31%
12 - 24 hours 62 62
     35% 35%
24 - 48 hours 47 47
     26% 26%
more than 48 hours 14 14
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     6% 6%
12 - 24 hours 15 15
     8% 8%
24 - 48 hours 87 87
     49% 49%
more than 48 hours 28 28
     16% 16%
undetermined 38 38
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     23% 23%
12 - 24 hours 19 19
     24% 24%
24 - 48 hours 28 28
     36% 36%
more than 48 hours 13 13
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 140 140
percent of total 100% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/19/2012