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Weekly WRLC Consortium Loan Performance Summary
08/31/2012 through 09/06/2012
 
Summary: WR All Libs
Total requests 262 262
              
Book loan requests 164 164
Book loan requests pulled 153 153
Book loan requests not filled 11 11
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 36h 36h
Average time to fill book requests 53h 53h
              
Article loan requests 98 98
Article loan requests filled 51 51
Article loan requests not filled 47 47
Percentage of article requests filled 52% 52%
Average time to fill article requests 42h 42h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 29 29
     19% 19%
12 - 24 hours 42 42
     27% 27%
24 - 48 hours 43 43
     28% 28%
more than 48 hours 39 39
     25% 25%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     5% 5%
12 - 24 hours 7 7
     5% 5%
24 - 48 hours 60 60
     39% 39%
more than 48 hours 46 46
     30% 30%
undetermined 33 33
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 17 17
     33% 33%
12 - 24 hours 6 6
     12% 12%
24 - 48 hours 7 7
     14% 14%
more than 48 hours 21 21
     41% 41%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 120 120
percent of total 100% 100%
average time 53h 53h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/07/2012