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Weekly WRLC Consortium Loan Performance Summary
08/24/2012 through 08/30/2012
 
Summary: WR All Libs
Total requests 312 312
              
Book loan requests 208 208
Book loan requests pulled 189 189
Book loan requests not filled 19 19
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 16h 16h
Average time to fill book requests 35h 35h
              
Article loan requests 104 104
Article loan requests filled 52 52
Article loan requests not filled 52 52
Percentage of article requests filled 50% 50%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 91 91
     48% 48%
12 - 24 hours 58 58
     31% 31%
24 - 48 hours 32 32
     17% 17%
more than 48 hours 8 8
     4% 4%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     4% 4%
12 - 24 hours 32 32
     17% 17%
24 - 48 hours 90 90
     48% 48%
more than 48 hours 21 21
     11% 11%
undetermined 39 39
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 24 24
     46% 46%
12 - 24 hours 9 9
     17% 17%
24 - 48 hours 11 11
     21% 21%
more than 48 hours 8 8
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 151 151
percent of total 100% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/31/2012