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Weekly WRLC Consortium Loan Performance Summary
07/13/2012 through 07/19/2012
 
Summary: WR All Libs
Total requests 204 204
              
Book loan requests 93 93
Book loan requests pulled 90 90
Book loan requests not filled 3 3
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 39h 39h
Average time to fill book requests 64h 64h
              
Article loan requests 111 111
Article loan requests filled 76 76
Article loan requests not filled 35 35
Percentage of article requests filled 68% 68%
Average time to fill article requests 54h 54h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 22 22
     24% 24%
12 - 24 hours 10 10
     11% 11%
24 - 48 hours 26 26
     29% 29%
more than 48 hours 32 32
     36% 36%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 9 9
     10% 10%
12 - 24 hours          
              
24 - 48 hours 19 19
     21% 21%
more than 48 hours 39 39
     43% 43%
undetermined 23 23
     26% 26%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     18% 18%
12 - 24 hours 9 9
     12% 12%
24 - 48 hours 20 20
     26% 26%
more than 48 hours 33 33
     43% 43%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 67 67
percent of total 100% 100%
average time 64h 64h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/20/2012