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Weekly WRLC Consortium Loan Performance Summary
07/06/2012 through 07/12/2012
 
Summary: WR All Libs
Total requests 204 204
              
Book loan requests 91 91
Book loan requests pulled 87 87
Book loan requests not filled 4 4
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 23h 23h
Average time to fill book requests 43h 43h
              
Article loan requests 113 113
Article loan requests filled 71 71
Article loan requests not filled 42 42
Percentage of article requests filled 63% 63%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 41 41
     47% 47%
12 - 24 hours 20 20
     23% 23%
24 - 48 hours 5 5
     6% 6%
more than 48 hours 21 21
     24% 24%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     11% 11%
12 - 24 hours 15 15
     17% 17%
24 - 48 hours 17 17
     20% 20%
more than 48 hours 25 25
     29% 29%
undetermined 20 20
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 31 31
     44% 44%
12 - 24 hours 10 10
     14% 14%
24 - 48 hours 11 11
     15% 15%
more than 48 hours 19 19
     27% 27%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 67 67
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/13/2012