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Weekly WRLC Consortium Loan Performance Summary
06/22/2012 through 06/28/2012
 
Summary: WR All Libs
Total requests 195 195
              
Book loan requests 95 95
Book loan requests pulled 90 90
Book loan requests not filled 5 5
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 17h 17h
Average time to fill book requests 39h 39h
              
Article loan requests 100 100
Article loan requests filled 67 67
Article loan requests not filled 33 33
Percentage of article requests filled 67% 67%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 47 47
     52% 52%
12 - 24 hours 23 23
     26% 26%
24 - 48 hours 11 11
     12% 12%
more than 48 hours 9 9
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     9% 9%
12 - 24 hours 11 11
     12% 12%
24 - 48 hours 29 29
     32% 32%
more than 48 hours 17 17
     19% 19%
undetermined 25 25
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     43% 43%
12 - 24 hours 13 13
     19% 19%
24 - 48 hours 12 12
     18% 18%
more than 48 hours 13 13
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 65 65
percent of total 100% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/29/2012