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Weekly WRLC Consortium Loan Performance Summary
06/01/2012 through 06/07/2012
 
Summary: WR All Libs
Total requests 208 208
              
Book loan requests 120 120
Book loan requests pulled 117 117
Book loan requests not filled 3 3
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 17h 17h
Average time to fill book requests 32h 32h
              
Article loan requests 88 88
Article loan requests filled 47 47
Article loan requests not filled 41 41
Percentage of article requests filled 53% 53%
Average time to fill article requests 20h 20h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 52 52
     44% 44%
12 - 24 hours 36 36
     31% 31%
24 - 48 hours 20 20
     17% 17%
more than 48 hours 9 9
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     12% 12%
12 - 24 hours 15 15
     13% 13%
24 - 48 hours 55 55
     47% 47%
more than 48 hours 16 16
     14% 14%
undetermined 17 17
     15% 15%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 17 17
     36% 36%
12 - 24 hours 17 17
     36% 36%
24 - 48 hours 8 8
     17% 17%
more than 48 hours 5 5
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 99 100
percent of total 99% 100%
average time 32h 32h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/08/2012