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Weekly WRLC Consortium Loan Performance Summary
05/04/2012 through 05/10/2012
 
Summary: WR All Libs
Total requests 148 148
              
Book loan requests 65 65
Book loan requests pulled 62 62
Book loan requests not filled 3 3
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 20h 20h
Average time to fill book requests 37h 37h
              
Article loan requests 83 83
Article loan requests filled 51 51
Article loan requests not filled 32 32
Percentage of article requests filled 61% 61%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 30 30
     48% 48%
12 - 24 hours 16 16
     26% 26%
24 - 48 hours 5 5
     8% 8%
more than 48 hours 11 11
     18% 18%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     6% 6%
12 - 24 hours 7 7
     11% 11%
24 - 48 hours 25 25
     40% 40%
more than 48 hours 12 12
     19% 19%
undetermined 14 14
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 15 15
     29% 29%
12 - 24 hours 11 11
     22% 22%
24 - 48 hours 15 15
     29% 29%
more than 48 hours 10 10
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 49 49
percent of total 100% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 05/11/2012