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Weekly WRLC Consortium Loan Performance Summary
04/06/2012 through 04/12/2012
 
Summary: WR All Libs
Total requests 347 347
              
Book loan requests 167 167
Book loan requests pulled 148 148
Book loan requests not filled 19 19
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 24h 24h
Average time to fill book requests 40h 40h
              
Article loan requests 180 180
Article loan requests filled 119 119
Article loan requests not filled 61 61
Percentage of article requests filled 66% 66%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 46 46
     31% 31%
12 - 24 hours 44 44
     30% 30%
24 - 48 hours 38 38
     26% 26%
more than 48 hours 20 20
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 11 11
     7% 7%
12 - 24 hours 16 16
     11% 11%
24 - 48 hours 63 63
     43% 43%
more than 48 hours 32 32
     22% 22%
undetermined 26 26
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 25 25
     21% 21%
12 - 24 hours 37 37
     31% 31%
24 - 48 hours 37 37
     31% 31%
more than 48 hours 20 20
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 121 123
percent of total 98% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/13/2012