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Weekly WRLC Consortium Loan Performance Summary
03/23/2012 through 03/29/2012
 
Summary: WR All Libs
Total requests 371 371
              
Book loan requests 199 199
Book loan requests pulled 192 192
Book loan requests not filled 7 7
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 23h 23h
Average time to fill book requests 40h 40h
              
Article loan requests 172 172
Article loan requests filled 104 104
Article loan requests not filled 68 68
Percentage of article requests filled 60% 60%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 46 46
     24% 24%
12 - 24 hours 83 83
     43% 43%
24 - 48 hours 39 39
     20% 20%
more than 48 hours 24 24
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     7% 7%
12 - 24 hours 24 24
     13% 13%
24 - 48 hours 85 85
     44% 44%
more than 48 hours 38 38
     20% 20%
undetermined 31 31
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     22% 22%
12 - 24 hours 31 31
     30% 30%
24 - 48 hours 22 22
     21% 21%
more than 48 hours 28 28
     27% 27%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 161 161
percent of total 100% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/30/2012