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Weekly WRLC Consortium Loan Performance Summary 02/24/2012 through 03/01/2012   Summary: WR All Libs Total requests 380 380                Book loan requests 166 166 Book loan requests pulled 149 149 Book loan requests not filled 17 17 Percentage of book requests pulled 90% 90% Average time taken to pull a book 24h 24h Average time to fill book requests 39h 39h                Article loan requests 214 214 Article loan requests filled 118 118 Article loan requests not filled 96 96 Percentage of article requests filled 55% 55% Average time to fill article requests 28h 28h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 40 40      27% 27% 12 - 24 hours 41 41      28% 28% 24 - 48 hours 50 50      34% 34% more than 48 hours 18 18      12% 12% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 11 11      7% 7% 12 - 24 hours 16 16      11% 11% 24 - 48 hours 70 70      47% 47% more than 48 hours 27 27      18% 18% undetermined 25 25      17% 17% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 29 29      25% 25% 12 - 24 hours 25 25      21% 21% 24 - 48 hours 41 41      35% 35% more than 48 hours 23 23      19% 19% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 124 124 percent of total 100% 100% average time 39h 39h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 03/02/2012