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Weekly WRLC Consortium Loan Performance Summary
02/10/2012 through 02/16/2012
 
Summary: WR All Libs
Total requests 386 386
              
Book loan requests 169 169
Book loan requests pulled 156 156
Book loan requests not filled 13 13
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 25h 25h
Average time to fill book requests 46h 46h
              
Article loan requests 217 217
Article loan requests filled 139 139
Article loan requests not filled 78 78
Percentage of article requests filled 64% 64%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 49 49
     31% 31%
12 - 24 hours 45 45
     29% 29%
24 - 48 hours 34 34
     22% 22%
more than 48 hours 28 28
     18% 18%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 22 22
     14% 14%
24 - 48 hours 53 53
     34% 34%
more than 48 hours 45 45
     29% 29%
undetermined 33 33
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 30 30
     22% 22%
12 - 24 hours 27 27
     19% 19%
24 - 48 hours 52 52
     37% 37%
more than 48 hours 30 30
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 122 123
percent of total 99% 100%
average time 46h 46h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/17/2012