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Weekly WRLC Consortium Loan Performance Summary
12/30/2011 through 01/05/2012
 
Summary: WR All Libs
Total requests 162 162
              
Book loan requests 76 76
Book loan requests pulled 66 66
Book loan requests not filled 10 10
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 17h 17h
Average time to fill book requests 40h 40h
              
Article loan requests 86 86
Article loan requests filled 66 66
Article loan requests not filled 20 20
Percentage of article requests filled 77% 77%
Average time to fill article requests 59h 59h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     47% 47%
12 - 24 hours 18 18
     27% 27%
24 - 48 hours 13 13
     20% 20%
more than 48 hours 4 4
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 1 1
     2% 2%
12 - 24 hours 2 2
     3% 3%
24 - 48 hours 39 39
     59% 59%
more than 48 hours 8 8
     12% 12%
undetermined 16 16
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 19 19
     29% 29%
12 - 24 hours 5 5
     8% 8%
24 - 48 hours 7 7
     11% 11%
more than 48 hours 35 35
     53% 53%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 50 50
percent of total 100% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/06/2012