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Weekly WRLC Consortium Loan Performance Summary
11/25/2011 through 12/01/2011
 
Summary: WR All Libs
Total requests 381 381
              
Book loan requests 153 153
Book loan requests pulled 141 141
Book loan requests not filled 12 12
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 26h 26h
Average time to fill book requests 44h 44h
              
Article loan requests 228 228
Article loan requests filled 126 126
Article loan requests not filled 102 102
Percentage of article requests filled 55% 55%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 27 27
     19% 19%
12 - 24 hours 50 50
     35% 35%
24 - 48 hours 41 41
     29% 29%
more than 48 hours 23 23
     16% 16%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     4% 4%
12 - 24 hours 9 9
     6% 6%
24 - 48 hours 61 61
     43% 43%
more than 48 hours 32 32
     23% 23%
undetermined 33 33
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     22% 22%
12 - 24 hours 35 35
     28% 28%
24 - 48 hours 41 41
     33% 33%
more than 48 hours 22 22
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 108 108
percent of total 100% 100%
average time 44h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/02/2011