--
 
Weekly WRLC Consortium Loan Performance Summary
11/18/2011 through 11/24/2011
 
Summary: WR All Libs
Total requests 317 317
              
Book loan requests 129 129
Book loan requests pulled 124 124
Book loan requests not filled 5 5
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 26h 26h
Average time to fill book requests 51h 51h
              
Article loan requests 188 188
Article loan requests filled 106 106
Article loan requests not filled 82 82
Percentage of article requests filled 56% 56%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 38 38
     31% 31%
12 - 24 hours 25 25
     20% 20%
24 - 48 hours 35 35
     28% 28%
more than 48 hours 26 26
     21% 21%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     6% 6%
12 - 24 hours 4 4
     3% 3%
24 - 48 hours 32 32
     26% 26%
more than 48 hours 50 50
     40% 40%
undetermined 30 30
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     22% 22%
12 - 24 hours 19 19
     18% 18%
24 - 48 hours 38 38
     36% 36%
more than 48 hours 26 26
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 94 94
percent of total 100% 100%
average time 51h 51h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/25/2011