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Weekly WRLC Consortium Loan Performance Summary
11/11/2011 through 11/17/2011
 
Summary: WR All Libs
Total requests 504 504
              
Book loan requests 235 235
Book loan requests pulled 218 218
Book loan requests not filled 17 17
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 25h 25h
Average time to fill book requests 44h 44h
              
Article loan requests 269 269
Article loan requests filled 161 161
Article loan requests not filled 108 108
Percentage of article requests filled 60% 60%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 56 56
     26% 26%
12 - 24 hours 61 61
     28% 28%
24 - 48 hours 70 70
     32% 32%
more than 48 hours 31 31
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 13 13
     6% 6%
12 - 24 hours 10 10
     5% 5%
24 - 48 hours 103 103
     47% 47%
more than 48 hours 57 57
     26% 26%
undetermined 35 35
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     22% 22%
12 - 24 hours 44 44
     27% 27%
24 - 48 hours 57 57
     35% 35%
more than 48 hours 25 25
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 183 184
percent of total 99% 100%
average time 44h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/18/2011