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Weekly WRLC Consortium Loan Performance Summary
10/21/2011 through 10/27/2011
 
Summary: WR All Libs
Total requests 402 402
              
Book loan requests 183 183
Book loan requests pulled 163 163
Book loan requests not filled 20 20
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 26h 26h
Average time to fill book requests 46h 46h
              
Article loan requests 219 219
Article loan requests filled 134 134
Article loan requests not filled 85 85
Percentage of article requests filled 61% 61%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 33 33
     20% 20%
12 - 24 hours 58 58
     36% 36%
24 - 48 hours 50 50
     31% 31%
more than 48 hours 22 22
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 9 9
     6% 6%
24 - 48 hours 65 65
     40% 40%
more than 48 hours 43 43
     26% 26%
undetermined 41 41
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     19% 19%
12 - 24 hours 34 34
     25% 25%
24 - 48 hours 48 48
     36% 36%
more than 48 hours 26 26
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 121 122
percent of total 99% 100%
average time 46h 46h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/28/2011