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Weekly WRLC Consortium Loan Performance Summary
10/07/2011 through 10/13/2011
 
Summary: WR All Libs
Total requests 315 315
              
Book loan requests 175 175
Book loan requests pulled 153 153
Book loan requests not filled 22 22
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 15h 15h
Average time to fill book requests 34h 34h
              
Article loan requests 140 140
Article loan requests filled 91 91
Article loan requests not filled 49 49
Percentage of article requests filled 65% 65%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 78 78
     51% 51%
12 - 24 hours 53 53
     35% 35%
24 - 48 hours 14 14
     9% 9%
more than 48 hours 8 8
     5% 5%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 12 12
     8% 8%
12 - 24 hours 20 20
     13% 13%
24 - 48 hours 71 71
     46% 46%
more than 48 hours 18 18
     12% 12%
undetermined 32 32
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     31% 31%
12 - 24 hours 26 26
     29% 29%
24 - 48 hours 15 15
     16% 16%
more than 48 hours 22 22
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 122 122
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/14/2011