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Weekly WRLC Consortium Loan Performance Summary
09/30/2011 through 10/06/2011
 
Summary: WR All Libs
Total requests 339 339
              
Book loan requests 147 147
Book loan requests pulled 135 135
Book loan requests not filled 12 12
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 27h 27h
Average time to fill book requests 47h 47h
              
Article loan requests 192 192
Article loan requests filled 107 107
Article loan requests not filled 85 85
Percentage of article requests filled 56% 56%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 28 28
     21% 21%
12 - 24 hours 51 51
     38% 38%
24 - 48 hours 31 31
     23% 23%
more than 48 hours 25 25
     19% 19%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     4% 4%
12 - 24 hours 17 17
     13% 13%
24 - 48 hours 43 43
     32% 32%
more than 48 hours 35 35
     26% 26%
undetermined 34 34
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     24% 24%
12 - 24 hours 35 35
     33% 33%
24 - 48 hours 35 35
     33% 33%
more than 48 hours 11 11
     10% 10%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 102 102
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/07/2011