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Weekly WRLC Consortium Loan Performance Summary
08/26/2011 through 09/01/2011
 
Summary: WR All Libs
Total requests 242 242
              
Book loan requests 149 149
Book loan requests pulled 135 135
Book loan requests not filled 14 14
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 28h 28h
Average time to fill book requests 51h 51h
              
Article loan requests 93 93
Article loan requests filled 67 67
Article loan requests not filled 26 26
Percentage of article requests filled 72% 72%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 41 41
     30% 30%
12 - 24 hours 28 28
     21% 21%
24 - 48 hours 41 41
     30% 30%
more than 48 hours 25 25
     19% 19%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     6% 6%
12 - 24 hours 5 5
     4% 4%
24 - 48 hours 42 42
     31% 31%
more than 48 hours 44 44
     33% 33%
undetermined 36 36
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     42% 42%
12 - 24 hours 13 13
     19% 19%
24 - 48 hours 16 16
     24% 24%
more than 48 hours 10 10
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 98 99
percent of total 99% 100%
average time 51h 51h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/02/2011