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Weekly WRLC Consortium Loan Performance Summary
05/27/2011 through 06/02/2011
 
Summary: WR All Libs
Total requests 174 174
              
Book loan requests 68 68
Book loan requests pulled 66 66
Book loan requests not filled 2 2
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 29h 29h
Average time to fill book requests 65h 65h
              
Article loan requests 106 106
Article loan requests filled 57 57
Article loan requests not filled 49 49
Percentage of article requests filled 54% 54%
Average time to fill article requests 36h 36h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 26 26
     39% 39%
12 - 24 hours 10 10
     15% 15%
24 - 48 hours 17 17
     26% 26%
more than 48 hours 13 13
     20% 20%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 1 1
     2% 2%
12 - 24 hours          
              
24 - 48 hours 12 12
     18% 18%
more than 48 hours 27 27
     41% 41%
undetermined 26 26
     39% 39%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     25% 25%
12 - 24 hours 11 11
     19% 19%
24 - 48 hours 18 18
     32% 32%
more than 48 hours 14 14
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 40 40
percent of total 100% 100%
average time 65h 65h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/03/2011