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Weekly WRLC Consortium Loan Performance Summary
05/06/2011 through 05/12/2011
 
Summary: WR All Libs
Total requests 182 182
              
Book loan requests 64 64
Book loan requests pulled 61 61
Book loan requests not filled 3 3
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 19h 19h
Average time to fill book requests 51h 51h
              
Article loan requests 118 118
Article loan requests filled 74 74
Article loan requests not filled 44 44
Percentage of article requests filled 63% 63%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 36 36
     59% 59%
12 - 24 hours 7 7
     11% 11%
24 - 48 hours 11 11
     18% 18%
more than 48 hours 7 7
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     5% 5%
12 - 24 hours 6 6
     10% 10%
24 - 48 hours 11 11
     18% 18%
more than 48 hours 22 22
     36% 36%
undetermined 19 19
     31% 31%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     24% 24%
12 - 24 hours 23 23
     31% 31%
24 - 48 hours 23 23
     31% 31%
more than 48 hours 10 10
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 43 43
percent of total 100% 100%
average time 50h 50h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 05/13/2011