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Weekly WRLC Consortium Loan Performance Summary
04/01/2011 through 04/07/2011
 
Summary: WR All Libs
Total requests 352 352
              
Book loan requests 173 173
Book loan requests pulled 161 161
Book loan requests not filled 12 12
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 19h 19h
Average time to fill book requests 43h 43h
              
Article loan requests 179 179
Article loan requests filled 89 89
Article loan requests not filled 90 90
Percentage of article requests filled 50% 50%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 60 60
     37% 37%
12 - 24 hours 64 64
     40% 40%
24 - 48 hours 21 21
     13% 13%
more than 48 hours 16 16
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 15 15
     9% 9%
24 - 48 hours 77 77
     48% 48%
more than 48 hours 39 39
     24% 24%
undetermined 25 25
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     26% 26%
12 - 24 hours 26 26
     29% 29%
24 - 48 hours 21 21
     24% 24%
more than 48 hours 19 19
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 136 136
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/08/2011